Return Policy

You can return the purchased items within fourteen (14) days from the date you received the order.

To start a return, contact us at customercare@mariasozou.com. If your return is accepted, we’ll send you an email with detailed instructions on how and where to send your package.

We accept returns only if:
- The item you wish to return is in the same condition that you received it.
- The item you wish to return is unused.
- The item you wish to return is in its original packaging.
- The receipt or proof of purchase is returned.
- The return is made within 14 days from the date you received the order.
- You contact us at customercare@mariasozou.com to start the return process.

Items sent back to us without first requesting a return will not be accepted.

You are responsible for the return and shipping costs. We are not responsible in case of loss or damage of the product during transport. We suggest using a trackable shipping service like DHL, National Mail or courier. We only accept recorded packages.

We do not accept returns on pieces that are made-to-order, or personalised. Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund will take place within 14 days from the day we receive the package. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For questions about returning a product you can always contact us at customercare@mariasozou.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

In case of a defective product or wrong shipment please contact us, in order to proceed with the replacement of the product or refund to the account you have disclosed.

You must return the product to us along with the receipt or invoice by courier at the recipient's expense. If the return conditions are met, we shall proceed with the replacement or refund. Otherwise, the package will be returned to you and the shipping costs will be borne by you.